Feedback and complaints:
how to raise a concern, and what happens next
Every clinic should have a clear way to raise a concern, and the Ministry of Health expects one. This page sets out how to give feedback about a visit, a result or anything else at Dr Sin Yong’s practice at Orchard Road, Singapore, what happens once you have, and where to turn if you are not satisfied with the answer.
How to raise a concern
Use whichever is easiest:
- WhatsApp +65 8023 7170 — the same number used for appointments.
- Email dr.sinyong@gmail.com.
- In person at the clinic, Wheelock Place, 501 Orchard Road, Singapore 238880, during opening hours.
Include your name, the date of the visit and what you would like looked at. If it is about a result, a photograph taken in daylight without make-up helps the first reply.
What happens next
- Acknowledgement. The team confirms it has been received, within clinic hours.
- Review by Dr Sin Yong. He reads the notes and photographs from the visit himself. He performs every treatment personally, so there is no hand-off.
- A reply, and a visit if needed. For a clinical concern — swelling, asymmetry, a result that is not what you expected — a review visit is offered so the area can be examined, not judged from a message. Some changes are part of healing and need time; some need an adjustment; the review tells the two apart.
- A written note of the outcome on request.
If you are not satisfied
You are free to take the matter outside the clinic at any point:
- Ministry of Health, Singapore — feedback on licensed healthcare services: moh.gov.sg/feedback.
- Singapore Medical Council — complaints about a doctor’s professional conduct: healthprofessionals.gov.sg/smc.
- Personal data — questions about how your records and photographs are held are answered under the privacy policy.
What the clinic does with feedback
Concerns are logged and reviewed, and they shape how things are done: the written fee breakdown given after every assessment, the how-we-quote page, the aftercare pages and the review visits built into each plan all came from questions patients raised. Positive feedback is welcome too; the clinic does not ask for or script reviews.